Refund policy
All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, or any reason other than a damaged, defective, or incorrect item, except where required by applicable law.
Damaged, Defective, or Incorrect Items — Full Refund
If your item arrives damaged, broken, defective, or incorrect, we will issue a full refund to your original payment method.
No return of the product is required.
To request a refund, please email enjaz.ecom1@gmail.com within 14 days of delivery and include:
Your order number.
A brief description of the issue.
Clear photos of the product and its packaging.
Once your claim is verified, your refund will be processed.
Exchanges
We do not offer exchanges.
European Union 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you may have the legal right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
Where this legal right applies, customers should contact enjaz.ecom1@gmail.com within the 14-day period for further instructions.
Nothing in this policy limits or excludes any mandatory consumer rights provided under the laws of the European Union or your country of residence.
Refund Processing
Approved refunds will be issued to the original payment method within 14 days after approval of the refund request.
Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding this policy, please contact us:
Email: enjaz.ecom1@gmail.com